Refund policy

 

We accept returns within 14 days of delivery.

To be eligible for a return, items must be in their original condition, unworn, unused, and free from marks, scuffs, stains, odors, makeup, pet hair, or other signs of wear. All original tags and packaging must be included.

Boots must be returned with the original boot box in good condition and should only be tried on indoors on a clean, soft surface to avoid scuffing the soles.

Hats must be returned in their original shape.

Purses and handbags must include any original straps, dust bags, or accessories provided with the item.

Apparel, including cowhide and leather items, belts, and jewelry must also be returned unused and in their original condition.

Eligible returns may be processed as a refund, store credit, or exchange, depending on the customer’s preference and product availability.

For eligible returns, Stars & Saddle will provide a prepaid return shipping label at no cost to the customer. Original shipping charges, if any, are non-refundable.

Sale and final-sale items are not eligible for returns, refunds, or exchanges.

If an item arrives damaged, defective, or incorrect, please contact us at contact@starsandsaddleshop.com as soon as possible so we can review the issue and make it right.

Returns that do not meet the conditions above may be refused and returned to the customer.

To begin a return, please contact us at contact@starsandsaddleshop.com within 14 days of delivery.