Shipping policy

 

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

Shipping rates are calculated at checkout based on the destination, package size, weight, and available carrier options.

Stars & Saddle may use USPS, UPS, FedEx, or another available carrier depending on the most appropriate and cost-effective option for the order.

At this time, we ship within the United States only.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery times provided by shipping carriers are estimates and are not guaranteed. Stars & Saddle is not responsible for delays caused by the carrier, weather, holidays, incorrect shipping information, or other circumstances outside of our control.

Expedited Shipping

Expedited shipping may be available at an additional cost. If expedited options are available for your order, they will be shown at checkout.

Please note that expedited shipping applies to the carrier’s transit time and does not necessarily shorten our order processing time.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at contact@starsandsaddleshop.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your package appears to be lost, damaged, or has not arrived as expected, please contact us at contact@starsandsaddleshop.com so we can help review the situation and determine the appropriate next steps.